Privacy policy

Last updated: 1 October 2026

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1. Introduction

Welcome to Symbioss’s privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.

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2. Who we are

Symbioss is a professional services company registered in the United Kingdom, no 16034140. We are the data controller responsible for your personal data.

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Contact details: ​

• Company Name: Symbioss

• Address: 10 Lorimer Close, Bishop's Cleeve, Cheltenham GL52 7AL

• Email: support@symbioss.co.uk

• Phone: 01242 323091

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3. Information we collect

We collect and process the following categories of personal data:

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3.1 Information you provide to us:​

• Name and contact details (email address, phone number, postal address)

• Professional information (job title, company name)

• Communications with us

• Service preferences and requirements

 

3.2 Information we automatically collect: ​

• Technical data (IP address, browser type, device information)

• Usage data (how you use our website)

• Cookie data (see section 11)

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4. How we use your information

We use your personal data for the following purposes: ​

• To provide our professional services

• To manage our relationship with you

• To improve our website and services

• To send relevant communications about our services

• To comply with legal obligations

• To protect our legitimate business interests

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5. Legal basis for processing

We process your personal data on the following legal grounds:

• Contract performance

• Legal obligation

• Legitimate interests

• Consent (where specifically requested)

 

6. Data sharing

We may share your personal data with:

• Service providers who assist in our operations

• Professional advisers (lawyers, accountants, auditors)

• Regulatory authorities when required by law

• Third parties in connection with a business reorganisation or transfer

We require all third parties to respect your data's security and treat it according to the law.

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7. International transfers

We primarily process data within the UK and European Economic Area (EEA). If we transfer data outside these areas, we ensure appropriate safeguards are in place.

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8. Data security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed unlawfully. We limit access to your personal data to employees and third parties who have a business need to know.

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9. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

 

10. Your legal rights

Under UK data protection laws, you have rights regarding your personal data, including: Right to rectification

• Right to access

• Right to erasure

• Right to restrict processing

• Right to data portability

• Right to object

• Rights related to automated decision-making

To exercise any of these rights, please contact us using the details in Section 2.

 

11. Cookies

Our website is built on Wix, which places a small number of essential cookies on your device. These keep the site secure and working, for example by protecting against fraud and keeping your visit stable. Because they are strictly necessary, they do not need your consent. We do not use cookies for analytics, advertising or tracking. Wix lists the cookies it uses on its cookies page. You can control cookies through your browser settings. If we add any non-essential cookies, we will update this policy and ask for your consent first.

 

12. Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

 

13. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

 

14. Contact us

For any questions about this privacy policy or our privacy practices, please contact us at: Symbioss. Email: support@symbioss.co.uk Phone: 01242 323091