The RelaValue System is our own modular platform for optimising how client relationships are managed. It looks at those relationships from every side that affects growth, at two levels.

Inside your organisation: how you manage client relationships, from planning and ownership to how candidly they are discussed; how your clients perform commercially; and which of them work best for you.

Within your priority clients: the strength and activity of each relationship, assessed in its own right rather than read from the revenue; the client’s own view of the value they receive and their plans; the revenue, value and risk each relationship carries; and whether it is properly owned and protected.

Your client specialist selects the modules that fit, then works with your team to turn the findings into plans, put them into action and track what changes.