Company story
After decades in commercial strategy and management, we saw how businesses struggled, despite great service provision, with these challenges:
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Over-reliance on a handful of clients
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Companies losing a key client and unable to quickly replace them
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Key clients are taken for granted and relationships become transactional
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Growth stalling with new clients
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Lapsed clients and you don't know why
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Benefits of using us
We offer a different combination – because we put relationships at the centre of everything we do. Most businesses face a fragmented choice when seeking growth support and none of them lead on relationship-led growth:
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Advisors who will not wish to be involved at all stages of the activity
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Sales consultants focused purely on transactions not sustained growth
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Management consultants prioritising processes and not involved in implementation
Our process
Examine & evaluate
Using the RelaValue™ System alongside client interviews and existing data, we segment and map your clients and partners, identify where relationships are at risk and where there is untapped opportunity, and create a clear picture of where to focus first
Plan & define value
Working with your leadership and client teams to agree the commercial ambition, define success measures and design a practical relationship programme that fits how your company actually works. Together we set priorities, contact plans, governance and accountabilities so that effort is concentrated where it will be most effective
Equip & execute
We work alongside your people to embed the new approach. We equip teams with toolkits, workshops and coaching and support them as they apply the programme, using modules from the RelaValue™ System
Track & finesse
Relationship strength and activity are tracked through the RelaValue™ System so you can see what is changing, learn quickly and refine as you go
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