top of page

Company story

After decades in commercial strategy and management, we saw how businesses struggled, despite great service provision, with these challenges:

  • Over-reliance on a handful of clients

  • Companies losing a key client and unable to quickly replace them

  • Key clients are taken for granted and relationships become transactional

  • Growth stalling with new clients

  • Lapsed clients and you don't know why 

We wanted to fix this, supporting a more systematised approach to managing client relationships 

Our mission

At Symbioss, we put client relationships at the heart of growth in B2B services, providing a systematised approach to their management, delivering sustained gains in revenue, reputation and risk reduction
 

Business Discussion Meeting

Our approach

Folder 1.png

Commercial focus

Folder 1 (1).png

Implementation excellence

Folder 3.png

Proven results

Folder 2.png

Pragmatic  activities

Folder 2 (1).png

Tailored solutions

Folder 4.png

Accountability

What working with us is like. We:

  • Protect leadership time and minimise disruption, fitting around you 

 

  • Agree clear data handling procedures upfront, including storage, access, and retention

​​

  • ​​Handle internal sensitivity with care, so its always constructive and not threatening

​​

  • Make it safe to be honest, without turning it into a blame exercise

​​

  • Focus on actions you can implement quickly, there are no long reports

​​

  • Keep progress visible, you will not have surprises

​​

  • Build capability, so your team can follow the approach without us

Business Meeting Discussion

Our process

Examine and Evaluate

Using the RelaValue System including client interviews, existing information and data, we segment your clients. We identify where relationships are at risk and where there are hidden opportunities. Alongside your teams, we are creating a clear picture of where to focus first

​​Plan and Define 

Working with your leadership and client teams to agree the commercial ambition, we define success measures and design a practical relationship programme that fits with how your company actually works. Together we set priorities, taking the learning from Stage 1, so that effort is concentrated where it will be most effective
 
Equip and Execute

​We work alongside your people to embed the new approach. ​We equip teams with toolkits, use workshops and coaching to support them as they apply the programme, using modules from the RelaValue System
 
Track and Finesse

Relationship strength and activity are tracked through the RelaValue System so you can see what is changing, learn quickly and refine as you go​

Contact us
Look forward to hearing from you

Folder 1 (2).png

+44 (0)7710 444363

Complete the contact form below, or you schedule a meeting (see bottom of the page). Thank you for visiting our website, we look forward to learning how we can help you transform your external business relationships.

bottom of page