Top-line benefits of relationship-led growth
Increased revenue
Clients and partners in strong relationships with their suppliers are more likely to remain loyal and make repeat purchases, boosting revenue
Risk management
Engaging clients helps identify potential risks early, allowing for proactive measures that can save money in the long run
Regulatory compliance
Building good relationships with clients can generate early insight into compliance processes and needs
Cost savings
Relationship-led growth enables you to have honest conversations with clients and for mutually beneficial solutions to be explored
Better decision making
Understanding clients' needs and expectations can lead to more informed and effective business decisions
Sustained growth
Long-term, compounded growth is more likely when businesses approach clients with a less transactional perspective
Enhanced reputation
Positive client relationships
can improve a company's reputation, attracting more clients and
investors
Market insights
Stakeholders can provide valuable insights and feedback, helping businesses innovate and stay competitive
Supportive ecosystems
Your position and offering will be better understood and appreciated if you are increasing the dialogue with your clients
Specifically
Commercial focus
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Client retention: Increasing client retention rates by 5% can boost profits by 25% to 35% (Bain & Co 2015)
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Referrals: Companies with strong client relationships generate more referrals, leading to new business opportunities. Referred clients have a 35-40% higher lifetime value (Accenture 2023)
Cost savings
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Reduced acquisition costs: Retaining existing clients costs 5x less than acquiring new ones (Bain & Co and Invesp, 2023)
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Fewer disputes: Improved supplier or partner relationships can reduce contract disputes, cutting legal costs by up to 20%
Client satisfaction and loyalty
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Higher NPS: Companies with strong client relationships achieve higher Net Promoter Scores (NPS), correlating with 10-15% higher revenue growth
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Top quartile NPS shows 2x revenue growth vs bottom quartile (Bain & Co 2023)
Reputation and trust
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Crisis resilience: Companies with trusted relationships recover 25% faster from reputational damage (Weber Shandwick Reputation Report 2023)
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Investor confidence: Strong partnerships and credible relationships can lead to higher market valuations (up to 20% more)
B2B partnerships
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Joint ventures and alliances: Firms with successful partnerships grow their market reach by 35% faster than those without (BCG Partnership Study 2023)
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Co-marketing and innovation: Collaborative innovation leads to 22% more successful product launches. (IDC Research 2023)
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Strategic partnerships boost market expansion speed by 2x
Mediation and conflict resolution
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Faster resolutions: A successful mediation slashes resolution time compared to litigation
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Cost efficiency: Resolving conflicts early through effective mediation can save companies many thousands of pounds dependent on the industry vs legal costs
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Confidentiality: The mediation process is confidential, unlike going to court, so corporate reputation remains intact
Contact us
Look forward to hearing from you.
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Phone / WhatsApp
+44 (0)7710 444363
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Liz Ashton MBA CIM SoM
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